While analyzing a company-wide engagement survey, you realized a miscategorization due to new units and missing data. What is the best way to prevent this problem in the future?

• A. Document the changes for the new business units and post this information to a place where it's accessible to the whole company.
• B. Take this as a learning opportunity for your team and share with them the details of your mistake and how you resolved it.
• C. Answer the question by abandoning the new units.
• D. Rely on memory and skip documentation to save time.

Answer: (A)