Your team has very specific responsibilities that do not overlap, and members resist cross-training. Which approach best promotes building a diverse range of job skills?

• A. Implement a program to train the team across job responsibilities, indicating that the needs of the team outweigh team member's reservations.
• B. Attempt to set more flexible deadlines for your team's projects so that delays can be accommodated.
• C. Work with management to create an incentive program that would promote cross-training across job responsibilities.
• D. Explain to your team the benefits for both the group and their own careers of building a diverse range of job skills.

Answer: (D)